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cavrylin 
Joined: 29 Jan 2006
Posts: 10815
Location: USA
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 Posted: Thu Sep 02, 2010 4:14 am Post subject: |
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Just something to keep in mind:
If you are using a Hotmail address; it will most likely take UP to 24 hours for the eMail to reach you. :/ For some reason lately, this has been the case for me.
To stay on topic :
In addition to what LordRiccardo said; you can also contact IMVU via phone (for billing only) : I'm not sure where this will take you; but this MAY take you to the article I was looking at with the phone number you can reach about billing issues.
EDIT : I just tested out the link. It took me to the Help Page. Well, what I did was to type in 'billing', and clicked on 'Search." The first link that comes up (the article) has the phone number, so click on that one, and read down. Hope that helps.
Just remember that the phone number is used ONLY for billing purposes, not for anything else. |
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KimDeLaFere 
Joined: 21 Apr 2008
Posts: 1880
Location: USA - IL
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| Posted: Fri Sep 03, 2010 4:14 am Post subject: |
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| One other thing that might help is make sure that if you're using a reseller, that it's one allowed by IMVU. I got disabled 2 years ago for using a bad one, but we sorted it out, I switched resellers & have been using it for the last 2 years. CS was actually very helpful & my account was down only a couple of days. If you have PayPal, I highly suggest using it, especially instead of by telephone, as some have already mentioned. All it takes is someone like AT & T to say they won't pay IMVU & then you're stuck. |
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Leona
Joined: 05 Aug 2009
Posts: 218
Location: USA - NH
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| Posted: Mon Sep 06, 2010 6:35 pm Post subject: |
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| Auntiepjl wrote: | | MindSpell wrote: | Auntiepjl, I don't know many of the major rules.
Do you know any?
Might help if I knew what they were, and I might be able to admit to a few things? I dunno.
x |
well the biggest major things that I know of, that get accounts disabled (or suspended for 3000 days), would be if IMVU suspected that a minor had an incorrect age, worse still, if they suspect that an account showing an over 18 age is actually owned by a minor, or if an account showing an age under 18 was suspected to actually be an adult. In those cases IMVU will suspend the account until the owner provides proof of age.
Another cause is if they suspect credit card misuse.
Have you read IMVU's TOS? That is the place to start if you want to check whether you may have broken any rules.
TOS
Ultimately, only IMVU can tell you exactly why. |
WoW I just looked over the TOS after reading your post and That is some tough reading. I have a collage education but it is one long, legal jargon filled sentence after another. I'll have my lawyers look at it in the morning. LOL Who do they think is using this site? I read it and re-read it but I still don't know if I have broken any of the TOS.
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Living and Loving the IMVU Life |
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moha1981
Joined: 09 Mar 2007
Posts: 45
Location: Egypt
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| Posted: Mon Sep 06, 2010 6:55 pm Post subject: |
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Check your 'junk' or 'spam' folders, the email may have ended up in there
I Got This Prop Befor |
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MindSpell
Joined: 04 Jul 2010
Posts: 23
Location: United Kingdom
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| Posted: Sun Sep 26, 2010 8:02 am Post subject: |
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EpicBunneh is still disabled.
I've complained to VitaminCi, like. 500 times.
And filing help tickets ain't even doing anything.
IMVU's freakin' ripped me off.
Can one of you look into this for me? At least try and help? :'( |
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Auntiepjl
Moderator
Joined: 27 Mar 2008
Posts: 26198
Location: United Kingdom
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| Posted: Sun Sep 26, 2010 8:21 am Post subject: |
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| MindSpell wrote: | EpicBunneh is still disabled.
I've complained to VitaminCi, like. 500 times.
And filing help tickets ain't even doing anything.
IMVU's freakin' ripped me off.
Can one of you look into this for me? At least try and help? :'( |
The more help tickets you file, the longer it takes, because each ticket is seen by someone new who doesn't know that you have made others.
Please send me the ticket numbers and I will escalate with staff to see if they can get this sorted out.
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Has stuff going on in RL right now. Online when I can. |
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MindSpell
Joined: 04 Jul 2010
Posts: 23
Location: United Kingdom
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| Posted: Fri Oct 08, 2010 11:46 am Post subject: |
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AuntiePjl, they closed my second help ticket, so obviously they can't be asked with me anymore.
I'll send you both the numbers, whereas one of them has already been solved. They told me why I had been disabled.
The second help ticket was saying, why isn't VitaminCi's website replying to me. And I was getting distressed over it. So. Yeah. On the second reply, they just said 'Blah blah blah, email VitaminCi. I won't try again because they won't even bloody answer me! T_T I HAVENT MADE NO DAYUM PAYMENT.
Just, tell them this. And tell em im angry. :/
Thanks for helping x
First one: 10132788
Second one: 10180842 |
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MindSpell
Joined: 04 Jul 2010
Posts: 23
Location: United Kingdom
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| Posted: Tue Oct 12, 2010 8:06 am Post subject: |
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Can you do it a.s.a.p?
Pleeease<3
I've been whining since May. D: I wanna try and get my account back by the end of this year. I bet I've lost loadsa friends on there, or they've forgotten me D:
x |
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MindSpell
Joined: 04 Jul 2010
Posts: 23
Location: United Kingdom
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| Posted: Sun Oct 24, 2010 8:26 am Post subject: |
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| Suppose no-one's found anything yet? :/ |
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iiLondonsFinest
Joined: 28 Nov 2009
Posts: 1
Location: United Kingdom
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| Posted: Mon Dec 13, 2010 10:32 am Post subject: |
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my other account said disabled for 7 more days why i tryed to log in... its been 7 days ... now its says 0 more days ... will i be able to log on tomorrow .. and will my profile and everything will be back as normal ????  |
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ixDang3r
Joined: 08 Jul 2010
Posts: 2
Location: France
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| Posted: Mon Dec 13, 2010 2:59 pm Post subject: |
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^^^^^^^^^ Same Thinq Happened Tew Me! My Account Got Disabled For 2 Weeks And My 2 Weeks Was Up And Not It Says " Your Account Is Disabled For 0 Days" What Do I Do? Because It's Been Sayinq That 4 The Whole Day, I Tried Many Times To Log In, But It Says The Same Thing, PLEASE HELP!  |
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CandyApple
Moderator
Joined: 26 Feb 2009
Posts: 12136
Location: USA
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| Posted: Mon Dec 13, 2010 3:03 pm Post subject: |
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| ixDang3r wrote: | | ^^^^^^^^^ Same Thinq Happened Tew Me! My Account Got Disabled For 2 Weeks And My 2 Weeks Was Up And Not It Says " Your Account Is Disabled For 0 Days" What Do I Do? Because It's Been Sayinq That 4 The Whole Day, I Tried Many Times To Log In, But It Says The Same Thing, PLEASE HELP! |
The only thing you can do is file a help ticket...
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CandyApple or PoisonApple, Which would you choose? |
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ixDang3r
Joined: 08 Jul 2010
Posts: 2
Location: France
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| Posted: Mon Dec 13, 2010 3:11 pm Post subject: |
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| CelticEolande wrote: | | ixDang3r wrote: | | ^^^^^^^^^ Same Thinq Happened Tew Me! My Account Got Disabled For 2 Weeks And My 2 Weeks Was Up And Not It Says " Your Account Is Disabled For 0 Days" What Do I Do? Because It's Been Sayinq That 4 The Whole Day, I Tried Many Times To Log In, But It Says The Same Thing, PLEASE HELP! |
The only thing you can do is file a help ticket... |
Yeahh I Did That Explainq About it And I Sunt Attatcments Showinq What It Says, Soo I Guess I'll Keep Tryinq 2 Loqq In And Wait Till They Reply
Thxs! |
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Chiu
Joined: 25 Nov 2007
Posts: 1391
Location: USA - MO
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| Posted: Mon Dec 13, 2010 11:26 pm Post subject: |
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| Auntiepjl wrote: | | There are rules that most people don't know about until they have broken them. (one example is coding away the top links of your hp, or putting a sticker over the report page or block links. You cannot see those links on your own page so it is easy to block them without knowinh about it. |
Then they NEED to appear where they are for yourself. That's shady to delete someone for that if they DON'T know where they are! That IS basically for no reason if you don't see where the heck they are.
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silviasmartie
Joined: 30 Dec 2009
Posts: 125
Location: Italy
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| Posted: Tue Dec 28, 2010 2:07 pm Post subject: |
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@Guest_MindSpell
Same happened to me. My account (DolceShia) has been permanently disabled due its association with a ring of users creating content deemed unsuitable for IMVU.
I didn't do anything wrong. I'm not a creator nor a dev and i don't have an Access Pass. How could i create unsuitable content?
I have a layouts shop since months and i absolutely don't make layouts that violate TOS or AP content.
Let's hope we'll get our accounts back as soon as possible. <3
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DOLCESHIA'S LAYOUT TESTER AND ALT  |
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